12:57 AM

CEO UPDATE: Getting You Back to EDs and ExpressCAREs

How do we help you return to our emergency departments and ExpressCARE locations with confidence? It's the question LVHN President and CEO Brian Nester, DO, MBA, FACOEP answers in this week's video update. Watch the video or read the transcript below.


Our recovery continues. Patient volumes are rising. People are returning to LVHN thanks to our health care professionals’ commitment to delivering the safest care possible.

However, two areas are not rebounding as quickly. Volumes continue to be very low in our emergency departments and ExpressCAREs because people are reluctant to visit for fear of contracting COVID-19.

We’ve seen a sharp decline in ED visits since March. We should be caring for 5,600 patients a week in our EDs, but we’re only seeing about 3,700 patients.

The decline in ExpressCARE visits is even more significant. We should be caring for about 4,500 patients a week, but we’re seeing only about 1,900 patients.

As you know, our emergency and ExpressCARE teams save lives and help make our communities healthier. That is why it’s so important for all of us to spread this message: Don’t put your health on hold. Here’s why.

You could die or risk permanent damage to your heart or brain if you ignore the warning signs of a heart attack or stroke. If you have symptoms, get to the ED fast. Putting off routine care could lead to a serious health problem. If you have a common illness or injury, visit ExpressCARE for treatment that will help prevent your problem from getting worse.

We are taking extraordinary measures to keep our facilities safe. For example, our EDs have a separate COVID-19 section with their own care team to minimizes exposure to the virus. We’re also using iPads to minimize unnecessary face-to-face interactions.

We’re caring for patients with COVID-19 symptoms at our Assess and Test locations to minimize the risk for exposure for patients who visits ExpressCARE for other illnesses and injuries. We’re also using strict safety and cleaning protocols in all our facilities, and we’re showing patients how we are keeping them COVID SAFE.

Here’s the bottom line. Some people are afraid to receive care during the pandemic. If we all work together, we can instill confidence throughout our community. Tell people to take charge of their health, because at LVHN, you’re safe with us.