CEO Update: Ways LVHN Keeps You COVID SAFE
BY RICHARD MARTUSCELLI
In this week’s update, Lehigh Valley Health Network (LVHN) President and Chief Executive Officer Brian Nester, DO, MBA, FACOEP, shows how we’re re-inventing care to make our health network COVID SAFE when you need elective surgery or visit an LVPG practice. Watch Dr. Nester’s video or read the transcript below.
When it comes to your safety, LVHN is the health partner you deserve. It’s our responsibility to keep you safe while delivering the care you need. Here is how we’re re-inventing care to make LVHN COVID SAFE for you when you receive elective surgery or visit an LVPG practice.
We have the region’s only COVID-FREE facilities for elective surgery. They are stand-alone buildings, physically separated from those that care for COVID-19 patients. Since March, they have been quarantined to keep them fully protected from COVID-19.
In these facilities, caregivers are screened daily and tested regularly.
Everyone who is COVID-free wears a green wristband so you know every member of your care team is healthy.
Caregivers wear personal protective equipment and follow strict safety guidelines.
And every room and piece of equipment is thoroughly cleaned after every patient encounter.
In our LVPG practices, we redesigned your doctor visit to keep you safe. Here’s how.
Using the MyLVHN patient portal, you can complete questionnaires and use eCheck-in prior to your appointment to streamline your visit.
Patient arrival times are staggered to support social distancing.
When you arrive, call us and remain in your car. We’ll call you back when it’s time to come in.
Everyone in our facilities wears a mask. If you have a mask, bring it with you. If you don’t, we’ll give you one.
A temperature screening is performed on everyone as they enter.
When you come inside, you’ll be escorted directly to your exam room. If needed, one person can accompany you.
If you or a loved must briefly wait, seats in our waiting room are spaced out to support social distancing.
Signs clearly show you that your room is clean, and your care team wears PPE to keep everyone safe.
You can visit any LVHN facility with the confidence of knowing every possible step is taken to make LVHN COVID SAFE.
You deserve safe care. As your health partner, LVHN delivers it and helps you “stay safe and stay strong.”