HNL Lab Medicine Launches Patient Safety Initiative
New procedures focus on enhancing patient environment and encourage routine medical care
HNL Lab Medicine, a leader in high-quality, innovative laboratory medicine services, continues to enhance the patient experience with multiple programs as part of an ongoing safety and wellness initiative. Remote (touchless) check-in, Ready for You! and House Calls are options that provide a high level of safety, comfort, and convenience, and gives patients peace of mind.
According to a recent poll, nearly half of Americans said they (or a family member) have skipped or delayed medical care because of COVID-19. While many physicians can rely on telemedicine, advanced remote technology for individuals needing routine bloodwork and diagnostic testing is not an option. HNL Lab Medicine aims to increase confidence in visiting a lab for those needing critical screenings and improve the environment in which care is provided. HNL Lab Medicine’s new enhanced patient experience is based on the latest CDC recommendations and includes:
Remote (touchless) check-in options allow anyone to check-in for service at any HNL Lab Medicine Patient Center locations from a mobile or desktop device prior to arrival or upon arrival before entering the facility.
Ready for You! is for those who prefer to wait for service either in their vehicle or outside of a Patient Center and receive a text message when a Phlebotomist is ready for them.
House Calls is an in-home phlebotomy service where services are provided from the comfort and privacy of your home. Appointments can be easily be scheduled online or by phone.
“We are very pleased to provide these programs to our patient community,” said Maria Foster, Vice President, Sales and Marketing and Chief Customer Experience Officer for HNL Lab Medicine. “As we continue to adapt and adjust to our new reality during these unprecedented times, our top priority is to continue to enhance the patient experience not only by offering the most advanced testing available, in the most convenient and affordable way but to also provide patients with options that ensure their safety and well-being at every facility,” added Ms. Foster.
HNL Lab Medicine has also taken additional steps during the COVID-19 pandemic by following the CDC guidelines and recommendations, adjusting waiting area seating, sanitizing all facilities, rooms, equipment and common surface areas before and after every patient, adhering to the social distancing policies and dedicating specific service hours for vulnerable patients at all its Patient Center locations.
About HNL Lab Medicine
Headquartered in Allentown, PA., HNL Lab Medicine is a leading multiregional, full-service medical laboratory providing testing and related services to physician offices, hospitals, long-term care facilities, employers, and industrial accounts. HNL Lab Medicine has more than 60 Patient Centers located throughout Pennsylvania and New Jersey. Its staff of over 1,000 employees includes 35 board-certified pathologists and scientific directors and more than 400 certified lab scientists and phlebotomists working together to provide high-quality, advanced diagnostic testing. Learn more at HNL.com. Follow us on Facebook, Twitter, Vimeo, and LinkedIn.
Lehigh Valley Health Network includes eight hospital campuses, three in Allentown, one in Bethlehem, one in East Stroudsburg, one in Hazleton and two in Pottsville, Pa.; Coordinated Health, which includes two hospital campuses, nearly two dozen multispecialty locations including ambulatory surgery centers and orthopedic injury centers in northeastern Pennsylvania and western New Jersey; 26 health centers; numerous primary and specialty care physician practices; 20 ExpressCARE locations including the area’s only Children’s ExpressCARE; pharmacy, imaging, home health, rehabilitation, and lab services; and preferred provider services through Valley Preferred. Specialty care includes trauma care for adults and children, burn care at the Regional Burn Center, kidney and pancreas transplants; perinatal/neonatal, cardiac, cancer, orthopedics, neurology, complex neurosurgery capabilities including national certification as a Comprehensive Stroke Center, and robotic surgery in 10 specialties. Lehigh Valley Cancer Institute, Lehigh Valley Heart Institute, and Lehigh Valley Institute for Surgical Excellence physicians provide the most advanced treatments. The Lehigh Valley Cancer Institute is a member of the Memorial Sloan Kettering (MSK) Cancer Alliance, an initiative that helps community providers improve the quality of cancer care and offers access to MSK clinical trials. Lehigh Valley Reilly Children’s Hospital, the community’s only children’s hospital, provides care in more than 30 specialties and general pediatrics. Lehigh Valley Hospital–Cedar Crest is the region’s only hospital nationally ranked by U.S. News & World Report for orthopedics and has been recognized among Pennsylvania’s top five hospitals for six consecutive years. Lehigh Valley Hospital–Cedar Crest, Lehigh Valley Hospital–17th Street and Lehigh Valley Hospital–Muhlenberg are the region’s only Magnet® hospitals for nursing excellence. Additional information is available by visiting LVHN.org, or following us on Facebook, Twitter, LinkedIn, and Instagram.