24
October
2018
|
03:33 PM
America/New_York

Improving Patient Access with Zocdoc

Call, click or walk in. That’s all people need to do to conveniently access the health care services they need at LVHN. Now there’s a new place people can click to access our care.

LVPG is thrilled to announce an exciting new partnership with Zocdoc, the leading company that enables patients to find and instantly schedule doctors’ appointments online. This partnership will help give new patients convenient access to our services and enhance the experience for existing patients when scheduling an appointment online.

Rationale

As part of our commitment to provide convenient access, LVHN must be where people are going to schedule appointments. That’s Zocdoc. Each month, millions of patients use Zocdoc to find a doctor, instantly book appointments online, get reminders about upcoming appointments and more. With Zocdoc, we will enhance the open scheduling capabilities we already provide to our patients. 

Zocdoc overview

Zocdoc offers a free service that helps patients find a local provider who accepts their insurance. Zocdoc allows patients to see real-time availability for providers and instantly book an appointment online via the Zocdoc.com website or Zocdoc mobile app. Patients can find the right provider for their needs by searching by insurance, specialty, location, gender and/or languages spoken. Upon booking, Zocdoc also sends patients email and text message reminders about upcoming appointments to help reduce no-shows, as well as wellness reminders to help patients better manage their health.

Participating LVHN physicians

In October, select physicians from our family medicine, primary care, surgery, medicine, OB/GYN and pediatrics practices will go live on the Zocdoc platform. These physicians were chosen to participate because they have the capacity to accept new patients. Participating physicians provide care in 44 locations across the Lehigh Valley and Poconos regions. Because the Zocdoc platform interacts with Epic to determine appointment availability, providers in Hazleton and Schuylkill County, where Epic is not yet live, are not participating.

Enhancing convenience

Zocdoc enhances the scheduling convenience already available at LVHN. Patients can:

  • Call 888-402-LVHN (5846) to discuss their options and make an appointment.
  • Visit LVHN.org to see and schedule first-available appointments with select providers.
  • Schedule appointments, including screening mammograms for women age 40 and older, using the patient portal MyLVHN.
  • Walk in to one of 18 ExpressCARE locations to receive care without an appointment for common illness and minor injuries.
  • Have a video visit with an LVHN provider using the MyLVHN app.

We encourage you to share this exciting news with patients, family and friends as we strive to give patients even more convenient access to quality care. #LVHNProud