LVHN Will Freeze Billing for Services for Government Workers Affected by the Partial Shutdown
Lehigh Valley Health Network (LVHN) has decided to place a hold on the medical bills of any patient who is a government employee and impacted by the ongoing partial federal government shutdown. The shutdown began at midnight, Dec. 22, 2018 due to a lapse in federal funding.
“We have notified collection agencies and customer service agencies about our decision to try to assist government employees and their families who are burdened because they are not being paid during the shutdown,” said Jeffrey Hinkle, Vice President, LVHN Patient Financial Services.
Hinkle said patients affected by the shutdown will be given a 45-day delay in paying their bills once the shutdown ends. For example, if the shutdown were to end February 1, patients would not be billed until mid-March. Hinkle said all health network services would be covered under the billing delay for these patients.
“Those who have already had services provided can follow-up with us and we will include them in the billing delay,” Hinkle said. “Those who are just coming to us for service should identify themselves as a government employee affected by shutdown and we will make sure they are part of the program to delay billing.”
Hinkle said patients who have already received care and would like to participate in having their billing delayed can contact LVHN Patient Financial Services at 484-884-1300, or 1-844-884-1300.
Lehigh Valley Health Network includes eight hospital campuses - three in Allentown including the region's only facility dedicated to orthopedic surgery, one in Bethlehem, one in East Stroudsburg, one in Hazleton and two in Pottsville, Pa.; 26 health centers caring for communities in seven counties; numerous primary and specialty care physician practices and 18 ExpressCARE locations throughout the region including the area’s only Children’s ExpressCARE at the Health Center at Palmer Township; pharmacy, imaging, home health services and lab services; extensive inpatient and outpatient rehabilitation services; and preferred provider services through Valley Preferred. Specialty care includes: trauma care at the region’s busiest, most-experienced trauma center treating adults and children, burn care at the regional Burn Center, kidney and pancreas transplants; perinatal/neonatal, cardiac, cancer care, orthopedics, and neurology and complex neurosurgery capabilities including national certification as a Comprehensive Stroke Center. The Lehigh Valley Cancer Institute, the Lehigh Valley Heart Institute and the Lehigh Valley Institute for Special Surgery give clinicians of the highest caliber the necessary infrastructure, programs and partnerships to help community members stay healthy and provide the most advanced treatment when needed. The Lehigh Valley Cancer Institute is a formal member of the Memorial Sloan Kettering (MSK) Cancer Alliance, a transformative initiative to improve the quality of care and outcomes for people with cancer in community health care settings, including access to key MSK clinical trials. Robotic surgery is offered in ten specialties across the health network with more than 10,000 procedures performed since 2007. Lehigh Valley Children’s Hospital, the only children’s hospital and Level 4 NICU in the region, provides care in more than 30 specialties and general pediatrics. Lehigh Valley Hospital–Cedar Crest has been recognized among the top five hospitals in Pennsylvania by U.S. News & World Report for for five consecutive years. Lehigh Valley Hospital–Cedar Crest, Lehigh Valley Hospital–17th Street and Lehigh Valley Hospital–Muhlenberg are national Magnet hospitals for excellence in nursing. Additional information is available by visiting LVHN.org, or following us on Facebook and Twitter.