Online Ratings Now on Find a Doctor
Comments and ratings provide patients with more information when choosing a health care provider.
LVHN.org’s most popular feature is Find a Doctor. Each month, thousands travel to Find a Doctor seeking information about our doctors and advanced practice clinicians (APCs), such as nurse practitioners or physician assistants.
Now a new feature is live on Find a Doctor to enhance your physician decision-making process: online provider ratings. Similar to star ratings and comments you see on other websites, Lehigh Valley Health Network (LVHN) provider ratings publishes information and comments from surveys that patients complete after a visit to an LVHN health care provider and place them on a provider’s Find a Doctor page.
The ratings and comments come from a survey that is only sent to patients after an office visit. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey is sent to many patients by mail or by email. It asks for opinions about the provider and their appointment.
- Why is using CAHPS important?
Using CAHPS surveys means that the rating is provided by a verified patient. Other websites do not use methods that verify a patient has actually seen an LVHN provider.
- What about HIPAA?
Your personal health information is important and private. Comments will be reviewed thoroughly before they are posted on Find a Doctor to ensure personally identifiable health information is not posted online.
Physicians and APCs who have their ratings posted cover a range of care, including family medicine, internal medicine, pediatrics, oncology, gynecology and more. For more information about the patient survey and which types of providers have ratings and comments, visit About Our Survey.
Try it out!
We invite you to use the ratings and comments as a way to learn about a provider on Find a Doctor. In addition to reading over ratings information, get to know a provider by watching a video – many have them. You can also review the person’s education and specialty certifications, and even get to know a provider’s care philosophy and personal interests.
With these tools, we are sure you will find the right LVHN health care provider to join you on your journey to good health.