Staying in (Safe) Communication with Your Family and LVHN Care Team
Giving you the best possible hospital experience remains LVHN’s top priority during the COVID-19 outbreak. That is why LVHN is introducing new communication tools in our hospitals for patients to use. These tools also protect our patients and health care professionals, help preserve personal protective equipment (PPE), and provide patients and their care team with safe and secure communication options.
Here are the latest ways we're using technology to keep people connected and provide an excellent hospital experience.
Video conferencing capabilities
To help ensure we are following safety precautions and social distancing recommendations from the Center for Disease Control and Prevention (CDC), several video conferencing apps are now installed on the electronic tablet LVHN patients receive, called the MyChart Bedside tablet, to follow their care plan. Patients who have an account with the video conferencing apps on the tablet can schedule a “meeting” with their loved ones using the tablet.
These interactive tablets are assigned to patients on these units:
Video conferencing with your care team
There is also a secure video conferencing application installed on all MyChart Bedside tablets. The app allows patients and their care team members to meet virtually, limiting face-to-face interactions and helping to prevent the spread of infection. The app also ensures that the information discussed during virtual meetings is safe and protected.
iPhones for FaceTime
iPhones are available for patients who would like to FaceTime their family and friends. These devices are cleaned before and after use to help prevent the spread of COVID-19.
In addition to MyChart Bedside tablets and iPhones, LVHN also provides tablets for patients who do not have an account with one of the apps available on MyChart Bedside. These tablets allow patients to use LVHN’s video conferencing account to connect with loved ones.
For more information and updates related to coronavirus (COVID-19), please visit LVHN.org/COVID19. For inspiration, encouragement, and ways to get involved in the fight against COVID-19 please visit LVHN.org/COVIDStrong.
Lehigh Valley Health Network includes eight hospital campuses, three in Allentown, one in Bethlehem, one in East Stroudsburg, one in Hazleton and two in Pottsville, Pa.; Coordinated Health, which includes two hospital campuses, nearly two dozen multispecialty locations including ambulatory surgery centers and orthopedic injury centers in northeastern Pennsylvania and western New Jersey; 26 health centers; numerous primary and specialty care physician practices; 22 ExpressCARE including the area’s only Children’s ExpressCARE; pharmacy, imaging, home health, rehabilitation, and lab services; and preferred provider services through Valley Preferred. Specialty care includes trauma care for adults and children, burn care at the Regional Burn Center, kidney and pancreas transplants; perinatal/neonatal, cardiac, cancer, orthopedics, neurology, complex neurosurgery capabilities including national certification as a Comprehensive Stroke Center, and robotic surgery in 10 specialties. Lehigh Valley Cancer Institute, Lehigh Valley Heart Institute, and Lehigh Valley Institute for Surgical Excellence physicians provide the most advanced treatments. The Lehigh Valley Cancer Institute is a member of the Memorial Sloan Kettering (MSK) Cancer Alliance, an initiative that helps community providers improve the quality of cancer care and offers access to MSK clinical trials. Lehigh Valley Reilly Children’s Hospital, the community’s only children’s hospital, provides care in more than 30 specialties and general pediatrics. Lehigh Valley Hospital–Cedar Crest is the region’s only hospital nationally ranked by U.S. News & World Report for orthopedics and has been recognized among Pennsylvania’s top five hospitals for six consecutive years. Lehigh Valley Hospital–Cedar Crest, Lehigh Valley Hospital–17th Street and Lehigh Valley Hospital–Muhlenberg are the region’s only Magnet® hospitals for nursing excellence. Additional information is available by visiting LVHN.org, or following us on Facebook, Twitter, LinkedIn, and Instagram.