Syrian Immigrant Finds Meaning as a Medical Interpreter at LVHN
She fled a war-torn country to a new home in Allentown, PA
Nisreen Saadia planned a career teaching English and French to her fellow Syrians at the University of Damascus, the same university she earned double master’s degrees in education and linguistics and dual bachelor’s degrees in English/Arabic translation and French literature. Her dream was derailed in 2013 when the Syrian government shuttered the university and she lost her job.
Encouraged by her parents to flee the country for her safety, Saadia escaped to Allentown to live near family. Allentown’s Syrian population is one of the largest in Pennsylvania.
“It was hard being new in the U.S., and I was desperate to work,” Saadia says. Soon she found an outlet for her linguist skills, teaching at Allen and Dieruff high schools in Allentown and at Lehigh Carbon Community College in Schnecksville. She also volunteered at Lehigh Valley Health Network (LVHN) as a medical interpreter for Arabic-speaking patients.
LVHN provides medical interpretation services for patients who may have a limited understanding of English, as well as for those who are deaf or hard of hearing. The health network employs seven Spanish-speaking interpreters and has a team of 85 language volunteers who meet the needs of a multicultural community. Interpretation occurs face-to-face or using technology, such as a tablet computer or telephone. LVHN offers medical translation from more than 200 languages. The top 4 are:
- American Sign Language (ASL)
Since starting as a volunteer interpreter, Saadia estimates she has interpreted for a dozen patients at LVHN.
One is 31 year old Kheira Mokeddem who is expecting a baby in the spring. The mother of two recently moved to Allentown from Algeria and receives pregnancy checkups at the Center for Women’s Medicine where Saadia interprets for her.
Mokeddem says Saadia helps bridge the communication gap between her and her caregivers. “I feel very comfortable, and she makes it easier to for me to navigate the system and ask any questions I have,” Mokeddem says. “Before Nisreen, it was hard to communicate since there is a lot going on in one visit, and it is particularly difficult when you don’t know the language.”
On a recent visit, Mokeddem cried tears of joy when Saadia translated ultrasound results: “Congratulations, you’re having a boy.” The parents of two daughters, Mokeddem and her husband say they already have two princesses and can’t wait for their prince to arrive.
In another instance, a Middle Eastern woman who spoke little English was in labor at Lehigh Valley Hospital–Cedar Crest and needed an emergency cesarean section. Saadia was called in to interpret for the woman and the operating room (OR) staff.
Obstetrician/gynecologist, Patricia Maran, MD, with the Center for Women’s Medicine, delivered the baby and credits Saadia for her communication contributions in the OR. “Interpreters are an integral part of the team,” Maran says. “When decisions need to be made for and by the patient – especially when there are complications – it’s even more vital for doctors and patients to be able to communicate.”
Saadia remained with the mother after the birth of her daughter, supporting and reassuring her until the woman’s husband returned to the hospital. “I feel human when I help people,” she says.
Lehigh Valley Health Network includes eight hospital campuses - three in Allentown including the region's only facility dedicated to orthopedic surgery, one in Bethlehem, one in East Stroudsburg, one in Hazleton and two in Pottsville, Pa.; 26 health centers caring for communities in seven counties; numerous primary and specialty care physician practices and 18 ExpressCARE locations throughout the region including the area’s only Children’s ExpressCARE at the Health Center at Palmer Township; pharmacy, imaging, home health services and lab services; extensive inpatient and outpatient rehabilitation services; and preferred provider services through Valley Preferred. Specialty care includes: trauma care at the region’s busiest, most-experienced trauma center treating adults and children, burn care at the regional Burn Center, kidney and pancreas transplants; perinatal/neonatal, cardiac, cancer care, orthopedics, and neurology and complex neurosurgery capabilities including national certification as a Comprehensive Stroke Center. The Lehigh Valley Cancer Institute, the Lehigh Valley Heart Institute and the Lehigh Valley Institute for Special Surgery give clinicians of the highest caliber the necessary infrastructure, programs and partnerships to help community members stay healthy and provide the most advanced treatment when needed. The Lehigh Valley Cancer Institute is a formal member of the Memorial Sloan Kettering (MSK) Cancer Alliance, a transformative initiative to improve the quality of care and outcomes for people with cancer in community health care settings, including access to key MSK clinical trials. Robotic surgery is offered in ten specialties across the health network with more than 10,000 procedures performed since 2007. Lehigh Valley Children’s Hospital, the only children’s hospital and Level 4 NICU in the region, provides care in more than 30 specialties and general pediatrics. Lehigh Valley Hospital–Cedar Crest has been recognized among the top five hospitals in Pennsylvania by U.S. News & World Report for for five consecutive years. Lehigh Valley Hospital–Cedar Crest, Lehigh Valley Hospital–17th Street and Lehigh Valley Hospital–Muhlenberg are national Magnet hospitals for excellence in nursing. Additional information is available by visiting LVHN.org, or following us on Facebook and Twitter.