Virtual House Call
Meet Our Expert
It’s 2 a.m., and your 3-year-old has a fever. Or you’re not feeling well, but you just can’t leave the office. Or you’re feeling ill, and it’s too icy to venture out.
There are many reasons why getting to the doctor’s office or an ExpressCARE location can be challenging. Why not let the doctor come to you? Lehigh Valley Health Network (LVHN) Video Visits make it possible. “Video visits allow you to see a health care practitioner using your mobile device from the comfort of your own home or anywhere in the state of Pennsylvania,” says Eric Bean, DO, with LVPG–Emergency Medicine. “It’s patient-focused, patient-driven care. You can receive care when you want to.”
How does a video visit work?
Download the MyLVHN app to your iPhone, iPad or Android device. The free, secure and easy-to-use patient app is what you’ll use to schedule a video visit at a selected time that works for you. Appointments are available the same day, typically within 30 minutes of contacting the service. At your appointment time, you’ll use the MyLVHN app to virtually connect with an LVHN provider – a physician, nurse practitioner or physician assistant.
A video visit is appropriate for minor illnesses such as:
- Redeye (pinkeye)
- Cough/cold symptoms
- Lower back pain
- Urinary problems, such as urinary tract infections
- Ear pain
- Rash/skin problems
- Seasonal allergies
- Neck pain
- Insect bite/tick bite
- Cold sore
- Emergent refill request for some prescriptions
- Flu symptoms
Video visits are visual and connect with your MyLVHN electronic medical record. “Continuity of care is what sets us apart from other telemedicine providers,” Bean says. If you have a rash, for example, you can put your phone up to the rash so the video visit provider can see it. “We can take a picture of it and upload it directly to your electronic medical record,” Bean says.
When following up with your regular LVPG provider, your doctor can see what the rash looked like initially and how it may have improved from the recommended treatment. “We do this service better,” Bean says.
LVHN Video Visits are available 24 hours a day, seven days a week for patients age 3 and older.